Oh SnapProtect, how you taunt me! It’s one of those products that’s been OEM’d from another vendor so it’s missing some functionality and also means that the documentation specific to it can be sparse. Commvault documentation most likely will be sufficient but ideally there would be documentation would exist on how to perform Service Pack upgrades specifically for SnapProtect. I have a few issues with SnapProtect but I’ll leave that rant for another time. When it came to recently upgrade SnapProtect I had the issue of not finding documentation that would clarify the process so I thought I’d capture it so I can at least return to it in the future if I need to. Below are a list of steps carried out to perform the upgrade. I understand that the media agent upgrade may be flawed, and in my case I couldn’t get it to work correctly, so if someone knows what I’ve done wrong please feel free to leave a comment. I’m not an expert in either SnapProtect or its cousin Commvault. For the vast majority of SnapProtect admins this document may be superfluous but hopefully someone finds it useful.
1. Open a preemptive support case with Netapp
2. Download the software from NetApp support site, copy the installation file to the local drive on the server. The software can be access here with a NetApp login – mysupport.netapp.com/NOW/cgi-bin/license.cgi/download/software/snapprotect/10.0SP11/download.shtml
3. Open the SnapProtect Administrative console on the CommServe/SnapProtect Server. In the console right-click on the commserve, select All Tasks and take a backup of SnapProtect using Disaster Recovery backup.
Select the option as a Full backup and click Ok
4. Find the SET_XXX folder, in this case in the SnapProtectDR folder and zip it.